Privacy Policy

01Collection of personal information

01個人情報の取得

We collect personal information by lawful and fair means. We mainly collect names, company names, addresses, phone numbers, email addresses, job site information, and drawings and photos provided to us in the following situations.

• Requests and inquiries made through the contact form, by phone, by email or in writing
• In the course of quotations, contracts, construction, inspections, repairs and other work
• Partner contractor registration and job applications

02Purposes of use

02利用目的

We use the personal information we collect within the scope of the following purposes. If we use it for any other purpose, we will obtain the consent of the person concerned in advance.

1. To answer and follow up on inquiries and requests for advice
2. To prepare quotations, conclude and perform contracts, and carry out installation and construction management
3. Maintenance and repair work, including inspection, cleaning, repair and replacement of equipment
4. Sales and procurement of equipment and electrical materials, and procedures for manufacturer warranties
5. Communication and management related to transactions with partner contractors
6. Recruitment screening and communication with applicants
7. Information about our services
8. Analysis to improve our services (carried out in a form that does not identify individuals)
9. Responses required by law

03Provision to third parties

03第三者への提供

We do not provide personal information to third parties without the consent of the person concerned, except in the following cases.

1. When required by law
2. When it is necessary to protect a person’s life, body or property and it is difficult to obtain the consent of the person concerned
3. When it is especially necessary to improve public health or promote the healthy development of children and it is difficult to obtain the consent of the person concerned
4. When we need to cooperate with a national agency, a local government or a party commissioned by them in carrying out duties prescribed by law, and obtaining the consent of the person concerned may interfere with those duties

To the extent needed to carry out construction and repairs, we may outsource work to equipment manufacturers, partner contractors and others and entrust personal information to them. In such cases, we select contractors carefully and supervise them as necessary.

In addition, to operate the contact form, we outsource the processing of submitted content to our website hosting provider and our email delivery provider.

04Joint use with group companies

04グループ会社との共同利用

We use personal information jointly with our group companies as follows.

• Personal information used jointly: name, company name, department, job title, address, phone number, email address, details of inquiries and requests, job site information, and drawings and photos provided to us
• Joint users: SOWA SERVICE, SOWA HOLDINGS Co., Ltd. and KD WORK Co., Ltd.
• Purpose of use by the joint users: to work together as a group in answering and following up on inquiries, preparing quotations, carrying out installation and construction management, and providing maintenance and repair of equipment
• Person responsible for managing personal information: SOWA SERVICE Co., Ltd. (4-18-21 Minami-Aoyama, Minato-ku, Tokyo 107-0062; Takashi Wago, President and Representative Director)

05Security measures

05安全管理措置

We take the following security measures to prevent leakage, loss or damage of personal information.

• We define the staff who handle personal information and their access rights, and we train our employees.
• Paper documents are kept in lockable places, and electronic data is protected with access restrictions and password management.
• Personal information that is no longer needed is disposed of or erased in a way that cannot be restored.
• Data sent through the contact form is encrypted (SSL/TLS) in transit.

06Requests for disclosure, correction, suspension of use, etc.

06開示・訂正・利用停止等の請求

If you request that we notify you of the purposes of use of personal information we hold about you, or that we disclose, correct, add to, delete, stop using, erase or stop providing it to third parties, we will confirm your identity and respond without delay in accordance with the law. Please send your request to the contact below.

07Use of cookies and similar technologies

07Cookie等の利用

Our website uses cookies and the access analysis tool Google Analytics to understand how the site is used and to make it easier to use. Google Analytics uses cookies to collect access information. The information collected this way does not include information that identifies individuals. The collected data is managed under Google’s privacy policy. You can refuse this collection by disabling cookies in your browser settings or by using the Google Analytics Opt-out Browser Add-on.

08Review of this policy

08方針の見直し

We review and improve this policy in line with changes in laws and in our business. If we change it, we will announce it on our website.

09Contact for inquiries

09お問い合わせ窓口

We accept questions and requests about the handling of personal information at the following contact.

SOWA SERVICE Co., Ltd. Head Office, Personal Information Inquiries
4-18-21 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Tel. +81-3-6434-9201
Hours: Weekdays 10:00–17:00 (JST)

Contact by form